Sony DRM and the FAQ

UTC14:00 Friday 4th November 2005 

Note: In version A there is not a single ‘UPDATE’ word on the page
http://cp.sonybmg.com/xcp/english/faq.html
This is the URL I have used and utilised the Google, Yahoo & MSN cached pages

Content Protection section
Version A – Original (To the best of my knowledge)
1. Why has the disc been protected?
2. How do I know if a SonyBMG disc is content protected?
3. Can I get a copy of the disc without the content protected technology?
4. Can I make a copy of this disc?
5. What is a ConnecteD disc? When I insert the disc in my computer, the disc runs, then the startup screen mentions that this is a “ConnecteD? disc. What does that mean?

Version B
ITEM 6 ADDED
6. I have heard that the protection software is really malware/spyware. Could this be true?

Of course not. The protection software simply acts to prevent unlimited copying and ripping from discs featuring this protection solution. It is otherwise inactive. The software does not collect any personal information nor is it designed to be intrusive to your computer system.

Also, the protection components are never installed without the consumer first accepting the End User License Agreement.

If at some point you wish to remove the software from your machine simply contact customer service through this link. You will, though, be unable to use the disc on your computer once you uninstall the components.

Version C & D
Updated paragraph and format changed to keep only 3 paragraphs

6. I have heard that the protection software is really malware/spyware. Could this be true?

Of course not. The protection software simply acts to prevent unlimited copying and ripping from discs featuring this protection solution. It is otherwise inactive. The software does not collect any personal information nor is it designed to be intrusive to your computer system. Also, the protection components are never installed without the consumer first accepting the End User License Agreement.

If at some point you wish to remove the software from your machine simply contact customer service through this link. You will, though, be unable to use the disc on your computer once you uninstall the components.

Our technology vendors are constantly looking to improve the product as well as respond to any critical software issues found. Please check here for upgrades to address any known issues

Troubleshooting Section

Version A – Original (To the best of my knowledge)
1. What computer access rights do I need to use this disc on Windows?
2. Why do I get this error message when trying to import an album into the MUSIC PLAYER software – “ERROR: Unable to find selected disk. Please check that the selected disk is functioning properly.?
3. I inserted the disc into my PC and the player did not launch. What should I do?
4. The audio looks like it’s playing, but I don’t hear anything.
5. While playing the original disc, I had one of the following problems – can you help me?
6. While playing the original disc in my PC, the audio sounded distorted, and in general, the sound quality was poor – what’s wrong?
7. The audio started “skipping” when my screensaver activiated. What can I do?
8. The disc (or some tracks) does not play on my home stereo CD player. What can I do?
9. What do I do if the backup does not work?

Version B
Item  1 No Change ****
Item’s  2 – 9 renumbered 3 – 10

Item 2 Added
2. How can I update the software on my computer?

Our technology vendors are constantly looking to improve the product as well as respond to any critical software issues found. Please check here for upgrades to address any known issues

Version C & D – No change

Item’s 1 & 2 No Change
Item’s 3 – 10 renumber 4 – 11

Item 3 Added
3. How can I make sure my computer is secure?

The best way to make sure your system is secure is to ensure that you have the latest version of our software. Our technology vendors are constantly looking to improve the product as well as respond to any critical software issues found. Please check here for upgrades to address any known issues

Uninstalling the Software Section

Version A – Non Existant

Version B  Section Added
How do I uninstall the software?

If at some point you wish to remove the software from your machine simply contact customer service through this link. You will, though, be unable to use the disc on your computer once you uninstall the components.

Version C & D – Section changed
How do I uninstall the software?

If at some point you wish to remove the software from your machine simply contact customer service through this link. The only safe and proper way to uninstall the components is to follow these instructions exactly. You will, though, be unable to use the disc on your computer once you uninstall the components.

Author: netweb

#bbPress core committer, contributor & moderator, #WordPress, and #BuddyPress Build Tools component maintainer. You can find me on WordPress Slack as @netweb, Twitter as @netweb, GitHub as @ntwb.

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